FAQ
FAQÂ BusinessJi is Leading Company in personalized photo gift as well as corporate gifting with customized products on demand and for all occasional.
BusinessJi always work with tagline Bundle of Joy for Diverse India. We started it in 2017 as small gift shop at Mandi Adampur, Haryana, With time and on demand of Customer as well as for best quality on affordable price for everyone we started www.businessji.com for provide our service all over india.
We are operating from Mandi Adampur, situated in Hisar District (Haryana) and leading all operation from here.
 Address: BusinessJi, Tailor Market Road, Maheshwari Market, Mandi Adampur, Hisar, Haryana – 125052
Contact:Â 9891506004 and 01669-248011
Email: infobusinessji@gmail.com
- How can I personalize a product?
Simple! All you need to do is choose your product and customize it with your name/text/art/design!
2.Is it necessary to choose from your existing design templates?
Absolutely not! You can either chose from our existing design template or you can also upload your own designs/art/logo/text!
Kindly note that all the uploaded information are kept confidential with us and are used solely for the purpose for order processing and reorder.
3.How can I upload my own designs?
You can choose any product of your choice and then click on the CUSTOMIZE NOW button and can easily upload your designs.
4.What if I provide you with my design and avail your personalization services only?
Yes, you can mail us your design also we provide you with any such services. Email us your design at-infobusinessji@gmail.com
5.Can I sell my designs at BusinessJi.com?
We do not have this service yet. But you can contact at 9891506004
6.Does the quality/color of picture I upload appear same after it gets printed?
We do not guarantee the color of the uploaded pictures/designs as the process includes heat transfer of the images where some loss of color is always applicable.
1.How do I register and start my new account?
Please click on the Sign up to claim your gift .You will then be prompted to a page where you can first chose your Sign up gift and then proceed to create your account. Fill in your details as requested before clicking ‘Choose a gift and Sign up’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
2.Is it necessary to have an account to shop on Businessji.com?
Businessji gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.
3.Is it necessary to have an account to shop on Businessji.in?
Businessji gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.
4.I need personal assistance on my order .Who can I contact?
Sure! You can drop us an email at infobusinessji@gmail.com
1.Can I cancel an order?
In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:
You can cancel your orders within one hour of booking the same order. You are requested to immediately email at infobusinessji@gmail.com along with your order number for any cancellations to be made.
Your orders can also be cancelled if BusinessJi team finds your payments have not been received. Check below for further details:
Non receipt of Payment- In case the payment for the order is not made BusinessJi will automatically cancel the order. An email notification is sent to you when we cancel the order.2.Can I return the products that I have received?
Sorry but we do not entertain any return or exchange. You can know more in Rerun Policy
3.Can I modify my order after placing it?
No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care by email immediately along with your order number.
4.When will I receive my refund for a cancelled order?
We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card , it might take 20-22 working days for the credited amount to reflect in your account details.
5.If I return a product on my own do I get back the shipping charges?
Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges. Refunds for courier charges are always in the mode of Businessji vouchers which can be redeemed on your future purchase.
6.What if the product that I received has faulty parts or is damaged?
We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful. Return Policy
7.Can I also return a product which was found faulty upon use?
Please contact our Customer Care and report the issue .We shall be happy to facilitate the resolution for the same.
for further assistance on cancellation and returns please read our return policy.
1.How long does it take for delivery?
When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 5 working days if placed before 1 P.M. and 6 working days if placed after 1 P.M.Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.2.Do you have any shipping charges?
Our shipping charges are dependent on weight of the product, as the weight increases the shipping charges may
vary. For further details please check below:QUANTITY
SHIPPING CHARGES
0-500 gms
50
500-1kg
75
1Kg – 1.5Kg
100
More than 1.5 Kg to 2 kg
150
More than 2kg
250 or +
Kindly note that we provide Free Shipping services pertaining to occasions and festivals.
3.Can I have an order delivered on a particular date?
We continuously try to deliver products purchased from Businessji.in in best condition and in the fastest time possible. However, we can’t commit on the same.
4.How can I track my order?
You can track your order online or drop us an email at infobusinessji@gmail.com and we will be happy to help you. Also, our partnered courier service providers – DTDC, Blue Dart, LITE,ondot courier provide you with the AWP number through which you can check and track the status of your order.
5.How will I know if my order is placed successfully?
You will receive an email confirmation from Businessji once your order is successfully placed. This mail will have all the details related to your order.
6.The order I received is not complete. What do I do?
Drop an email at infobusinessji@gmail.com  . We will fix it right-away.
7.How do I re-order previously bought items?
8.Can I return the order to the courier agent and take my cash back from him?
We do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact or drop us an email at infobusinessji@gmail.com
9.Does Businessji.com deliver internationally?
We do not deliver outside India. However, we can consider shipping bulk orders. For further queries, you can drop an email at infobusinessji@gmail.com
10.My items haven’t arrived yet. What can I do?
Please don’t worry. If you have the tracking information (AWP number and name of the Courier partner) please visit the courier partner’s site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you.
You can contact or drop us an email at infobusinessji@gmail.com11.How do I change my shipping address after my order has been placed?
No Problem! You can simply drop us an email at infobusinessji@gmail.com
12.Do you take extra care while delivering brittle products like mugs?
We take special care to deliver our products in excellent condition .We use eco-friendly packaging to keep our products safe and secured from external damages.
13.What if the products that I received are damaged/broken?
We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.
1.What are the payment options available at Businessji.com?
The payment options we support are Credit card, Debit card, Net Banking, cod at particular areas-You can pay when you put in your order-request to the sales person. (Applicable only for Local region).
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.2.How does Cash on delivery payment method works?
We provide you the facility of making cash payments at particular places and at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.
3.How should I apply the discount/promotional voucher to my order?
Once you add product to the cart and click on ADD TO CART button, you will be prompted to MY CART and you can enter the voucher code in the respective tab before checking out.
4.My voucher code is not working. What should I do?
Please don’t worry! Our customer care is just a call away drop an email at infobusinessji@gmail.com
5.There was an error while processing payment. How will I know if the payment went through successfully?
In case of payment errors/failure, please retry ensuring:
- Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
- Your internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with email us along with your order number and details of the amount deducted, or send an email to infobusinessji@gmail.com for any further clarifications.
6.Why can’t I see the COD option on my payment page?
We regret the inconvenience but this might be due to either your order value is below Rs.500 INR or your postal code does not fall into our COD applicable area.
7.Do your prices include Taxes?
The prices indicated on the website are inclusive of Taxes/ VAT.
